Participant handout library

Workshop downloads

All 12 Practical Guides, five Annexes and the two updated handouts are included on this site. Download individual files or the complete guide bundle.

Download all 17 guide documents

A convenient ZIP containing 12 Practical Guides and 5 Annexes, with original Word files in clearly labelled folders.

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Files for the workshop

Use the filters or search by topic. All downloads are local Word documents stored in this website package.

19 shown

01

Adriatic Horizon Bank — Group Workshop Handout

Updated bank profile, five exercises and suggested discussion outcomes.

Word · 13 pages
↓ Download
02

Useful Links & Official Resources

Curated reference collection containing 22 official and related sources.

Word · 2 pages
↓ Download
01

ICT Incident Management

Identification, classification, escalation and reporting of ICT incidents.

Practical Guide · Word
↓ Download
02

Management Body Training

Responsibilities, competencies and management body training.

Practical Guide · Word
↓ Download
03

Communication Plan

Internal and external communication in incidents and crises.

Practical Guide · Word
↓ Download
04

Strong Authentication

Protecting access and strengthening authentication controls.

Practical Guide · Word
↓ Download
05

ICT Services

Recognising ICT services and applying the DORA definition; includes an integrated annex.

Practical Guide · Word
↓ Download
06

Register of Information

Information structure, providers, contractual arrangements and reporting.

Practical Guide · Word
↓ Download
07

Contractual Arrangements

ICT third-party arrangements and contractual requirements.

Practical Guide · Word
↓ Download
08

Exit Strategies

Developing and maintaining feasible exit strategies.

Practical Guide · Word
↓ Download
09

Risk-Based Testing Programme

Operational resilience testing and risk-based methods.

Practical Guide · Word
↓ Download
10

ICT Risk Management Framework

An actionable framework for ICT risk and operational resilience.

Practical Guide · Word
↓ Download
11

Vulnerability Management

Identifying, prioritising and remediating vulnerabilities.

Practical Guide · Word
↓ Download
12

Identifying Critical or Important Functions

Identifying material business functions and linking ICT dependencies.

Practical Guide · Word
↓ Download
07A

Annex 1 — Model clauses for new ICT service contracts

Companion to Guide 07.

Annex · Word
↓ Download
07B

Annex 2 — Model letter: ICT third-party information request

Companion to Guide 07.

Annex · Word
↓ Download
07C

Annex 3 — Model letter: contract amendment

Companion to Guide 07.

Annex · Word
↓ Download
08A

Annex 1 — Model exit plan for ICT services

Companion to Guide 08.

Annex · Word
↓ Download
09A

Annex 1 — Model digital operational resilience testing programme

Companion to Guide 09.

Annex · Word
↓ Download
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Publishing note

The updated group handout includes suggested discussion outcomes. Every file is accessible to anyone who can reach this page unless the hosting provider supplies server-side access protection.